Now, Google My Business Messaging is also available on desktop. Business owners had to respond to customer’s messages using the GMB app on their smartphones. Google My Business launched Messaging in 2017, but at the time, it was only available on mobile. Once you’re set, continue reading to find out how to activate the Messaging feature and handle messages on desktop and on mobile. If you haven’t set up a GMB profile and verified your business yet, follow our guide to getting started with Google Business Profile. Using Google My Business Messaging, customers can directly engage with your business and send you a message at any time of the day. The button is visible when your profile comes up in both Google Search and Google Maps. When you activate the Messaging feature, customers will be able to see a Message button on your GMB listing. Think of GMB Messaging as a form of instant messaging. How does Google My Business messaging Work? This means that customers can reach out to your business directly from search results, without having to go through the trouble of clicking through to your website and looking for an email address or phone number. In a nutshell, Google My Business Messaging is a free messenger tool that helps customers get in touch with you in real time, straight from your Google Business Profile listing.
Also use it to track results and present the plan to your boss, teammates, and clients.
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